Stop Bleeding Money on Fake & Unnecessary Returns
Nudg Returns intercepts return requests via WhatsApp, collects product photos, runs AI verification against original images, and returns a risk score — so you can auto-approve genuine returns and block fraudulent ones.
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The real cost of returns
Returns Aren’t Just a CX Feature. They’re a Profit Drain.
You already know returns hurt. But here's what they're really costing you:
Wardrobing & wear-and-return fraud is rampant.
Customers order, use, and return. You eat the cost of a now-unsellable item.
Manual QC at warehouse is slow and inconsistent.
Your team catches fraud after the item is already back. By then you've paid for reverse shipping.
Liberal return policies get exploited.
You built easy returns to compete. Serial returners turned it into a loophole.
Refund payouts happen before verification.
Auto-approved returns mean money leaves your account before anyone checks the product.
Return Abuse Calculator
See how much return abuse is costing you every month
That’s ₹7.2L per year lost to return abuse you could have caught.
At scale, even a small fraud % quietly burns lakhs every month.
How Nudg Returns works
Four simple steps. Fully automated. From return request to verified decision in under a minute.
Intercept Return Request
When a customer initiates a return on your Shopify store, Nudg automatically triggers a WhatsApp message before the return is processed.
Collect Product Photos via WhatsApp
The customer is asked to share 2-3 photos of the item they want to return. This adds smart friction — fraudsters drop off, genuine customers comply in seconds.
AI Photo Verification & Risk Scoring
Nudg matches submitted photos against original product catalog images, checks for signs of damage/use/mismatch, and generates a return_risk_score for each request.
Auto-Approve or Flag for Review
Low-risk returns are auto-approved instantly. High-risk ones are flagged for manual review or auto-rejected based on your rules. All synced back to Shopify.
Ready to Stop Losing Money on Returns?
Drop your email. We'll show you how Nudg catches fraudulent returns before they cost you.